Two SWI craftsmen laying carbon at the bench in the Villafranca Padovana workshop

Frequently asked questions

Support

19 questions

How the rider-specific carbon layup works, what a frame weighs, how long a build takes, and what happens if something goes wrong.

Custom frame technology

What makes SWI frames truly custom?

SWI engineers the carbon layup specifically for each rider. Fibre orientation, ply count and resin distribution are optimised across the frame according to your weight, power output and the ride feel you want. This is not geometry customisation. It is the structure of the frame itself that changes.

How long does it take to build a custom frame?

Eight to twelve weeks from the date of order. That covers the engineering phase where your optimal carbon layup is calculated, then hand-laying the carbon in Villafranca Padovana, curing, finishing and quality inspection. Rush orders are sometimes possible — ask us directly.

What information do you need to build my frame?

Your body measurements (height, inseam, arm length, torso length), your riding metrics (weight, FTP or power output), your riding style, and the ride feel you are after — compliant, balanced or stiff. We also run a fitting consultation to understand your position preferences and any flexibility limitations.

Can I change my frame specifications after ordering?

Size, stem, handlebar and seatpost changes can be made within 48 hours of placing the order. Once the carbon layup engineering begins, changes are not possible — each frame is calculated for your original specification. Take your time during the consultation, because that is where the details are settled.

Models and specifications

What is the difference between the Aequus and the Aequus Leve?

They are the same frame from the same mould, with the same geometry. The Leve replaces the 3K Herringbone outer weave with a TPT™ unidirectional lamination, saving roughly 90 grams. The Aequus runs 720–790g, the Leve 640–710g. Both cost the same.

What are the frame weights?

Weights vary with your custom layup and your size. The Aequus frameset ranges from 720 to 790g; the Aequus Leve from 640 to 710g. Lighter riders with lower power output receive lighter layups. Heavier or more powerful riders receive reinforced structures.

What wheel and tyre sizes are compatible?

Up to 32mm tyres on 700c, optimised around 28mm, which we think is the best balance of aerodynamics, comfort and rolling resistance. Flat-mount disc brakes and through-axle spacing throughout: 12x100mm front, 12x142mm rear.

Can I use electronic or mechanical groupsets?

Both. SWI frames take Shimano Di2, SRAM eTap and Campagnolo EPS as well as mechanical groupsets, with internal routing optimised for either. Wireless systems such as SRAM AXS can be integrated with concealed battery placement.

Ordering and pricing

How does the ordering process work?

Start with the configurator to explore options and pricing. When you are ready, book a consultation, virtual or in person. We take detailed measurements, discuss how you ride, and settle the specification. Then we engineer your layup and build the frame, keeping you updated as it progresses.

What do framesets and complete bikes cost?

Framesets start at €6,990, in either lamination. Complete bicycles start from €13,390 depending on the components you choose. Every price includes the custom carbon layup engineering and the 50-year warranty. The configurator shows live pricing as you build a specification.

Do you offer complete bikes or just framesets?

Both. The configurator covers component packages from Shimano, SRAM and Campagnolo, wheelsets, cockpit and finishing. We can also build around components you already own or have chosen elsewhere.

What payment methods do you accept?

Wire transfer, credit card (Visa, Mastercard, American Express) and PayPal. A 50% deposit starts production, with the balance due before shipping. Financing is available through our partners for qualified buyers.

Warranty and support

What does the 50-year warranty cover?

Manufacturing defects on SWI frames, forks, seatposts, handlebars and stems, including the cost of transport and rebuild. If a defect or breakage occurs because of a manufacturing error, the damaged part is repaired or replaced with a new equivalent at our expense. Full terms are on the warranty page.

What if I have a problem with my frame?

Write to info@swi-cycling.com. We will assess it and, if needed, arrange an inspection. Most issues can be resolved through the dealer network. For warranty claims we provide shipping labels and expedite a replacement so you are off the bike for as little time as possible.

Do you offer crash replacement?

Yes. If you damage a SWI frame, fork, seatpost or integrated bar and stem in a crash, we will attempt a repair at a fair cost. Where a repair is not possible, we offer 25% off the cost of a replacement.

Can my frame be serviced or refinished?

Yes. We offer refinishing, custom paint updates and structural inspections. Frames can come back to the workshop for a full restoration including new clear coat and decals. Turnaround is typically three to four weeks.

Shipping and delivery

Where do you ship?

Worldwide, from the workshop in Italy. Costs and times vary by destination: typically three to five business days within the EU, five to seven to the United States and Asia. Every frame is fully insured and requires a signature.

How is my frame packaged?

Each frame is wrapped in protective film, secured in custom foam inserts and packed in a reinforced carton. Complete bicycles are assembled, tuned and packed in premium bike boxes with wheel bags and padding. All shipments are insured.

Can I collect my frame in person?

Yes, and we would rather you did. You can collect from the workshop in Villafranca Padovana or from an authorised dealer. We schedule an appointment and hand the bicycle over properly, with the frame specification, care instructions and a tour of the workshop. See The Bassano Experience for the full European delivery programme.

A finished SWI frame hanging in the paint chamber

Still have a question

Ask us directly.

Every SWI is specified in conversation rather than from a dropdown. If something here did not answer your question, write to us and a person will reply.